People have worried for a long time that robots would take jobs from humans and now it's really happening: 150 former workers for the UK telecom firm O2 have been replaced by artificial intelligence (AI) software that does cell phone unlocking and number porting, sim swaps and contract migration. Once the AI learned its job by watching humans, AI replaced the workers.
Blue Prism developed the AI and, as their chairman Jason Kingdon explained: "They mimic a human. They do exactly what a human does. If you watch one of these things working it looks a bit mad. You see it typing. Screens pop-up, you see it cutting and pasting." Hm.
Although some people are predicting more robots won’t mean fewer jobs, I'm not so sure. What happens when jobs in the food industry, nurses and truck drivers -- three of the most common jobs in America -- are gone? Not only that but what happens when our AI creations wake up? Somehow we've got to figure out how to give them morals but then again, look at how we humans screw things up...
Oh and yes, remember Cyberdyne from Terminator? It's a real company that makes robotic exoskeletons. And Skynet? Britain Launches Final Real-Life Skynet Satellite, Dubs it Skynet with No Sense of Irony (that's the title of Gizmodo's article).
Thinking about our kids, I'm wondering where this all is going to end up...